Here’s what to do when ATM machine seize your card
If the Automatic Teller Machine happens to swallow your card during transaction, there are certain things you are supposed to do.
There are steps to protect your cards and what you can do if the Automatic Teller Machine swallows your card, according to snappygist.com
- Wait for 10 minutes to restart: As annoying as it may be, I suggest you wait 10 to 15 minutes first before doing anything. There is a good chance the ATM machine software will reset on its own and your card will spit back out.
- Take note of the time, place and location: If waiting for 10 to 15 minutes does not resolve the issue, well move on to this.Note down the time the machine swallowed your card and try to be as specific as possible. Note the date, the place you are, and the type of machine (if possible). For example, is it an ATM outside a bank and/or controlled and branded by the bank, or is it a stand-alone ATM in the street, or an ATM in a mall? Does it have a name, brand logo, and/or any other details?
Contact the bank account provider: The bank or institution you use will have its own rules and own definitions. Some will say you have to raise a claim with the bank, others will say that you have to raise an inquiry, and some may say your account is frozen and freeze your account until the matter is resolved.
If you can’t find the bank associated with the ATM, look for the contact number on the ATM (there usually is) and call it for support. You may be able to get a technician to come to the location right away and deal with the issue.
This is not a good situation as there may be language problems and it may be difficult to fix the problem on the spot, especially if the ATM is not attached to a bank but is in some other location.
Minimise risk; we suggest you use an ATM outside of or, even better, inside of an actual bank while travelling abroad. If the ATM swallows your card, you can simply walk into the bank or call for assistance — the bank will be able to resolve the issue on the spot.
How to prevent ATM card issues while abroad
Enlist the help of a local to contact the number on the ATM/ATM bank: If you are in a foreign country, you may not be able to call the ATM company/bank branch yourself. If you are in a public area such as the metro, mall, airport, try contacting the local security or help desk. They may be able to contact the bank for you and explain the situation. If there is no security around or help desk close, you may have to ask people around you for help. Ask a local to call the contact number on the ATM if you don’t have a working phone and the language is not your own.
Consider using a travel credit card while abroad, especially when making large purchases: Credit cards have better protection, better exchange rates, and can be rush-replaced within a few business days. If you want to use it like debit card, preload the credit card with money (above your monthly balance and use it like an ATM card to withdraw the cash).